Privacy Policy

1. About Hills Made Creations

Hills Made Creations is a small handmade business based in Strathalbyn, South Australia.

Our website is: www.hillsmadecreations.com.au

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: contact@hillsmadecreations.com.au

2. What Personal Information We Collect

Depending on how you interact with Hills Made Creations, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Delivery address
• Billing information
• Order details
• Information you provide when contacting us
• Personalisation details supplied for an order
• Information you provide when making an enquiry or requesting assistance

We only collect information that is reasonably necessary for us to provide our products and services, process orders and communicate with you.

3. How We Collect Your Information

We may collect personal information when you:

• Place an order through our website
• Create or use an account, where available
• Contact us by email or through our website
• Request information about our products
• Arrange a local pickup
• Subscribe to marketing or promotional communications, where available
• Interact with us through social media
• Otherwise voluntarily provide information to us

Some information may also be collected automatically when you use our website, such as technical information, browser information, device information and website usage information.

4. Why We Collect Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange Australia-wide delivery
• Arrange local pickup in Strathalbyn
• Contact you about your order
• Respond to enquiries
• Process payments
• Provide customer service
• Handle returns, refunds or damaged products
• Personalise products where requested
• Improve our products, services and website
• Send marketing or promotional communications where you have chosen to receive them
• Keep appropriate business and financial records
• Meet legal or regulatory obligations

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Payment Information

Payments made through the Hills Made Creations website are processed by Stripe, a third-party payment service provider.

When you make a purchase, Stripe may collect and process payment information such as card details, billing information and transaction details to securely process your payment.

Hills Made Creations does not store your full payment card details.

Stripe may also use cookies and similar technologies as part of its payment, security and fraud-prevention services.

Stripe handles personal information in accordance with its own privacy policy and security practices. For more information, you can view the Stripe Privacy Centre.

6. Sharing Your Personal Information

We may need to share relevant personal information with trusted third parties to operate our business and provide our products and services.

This may include:

• Stripe and other payment service providers
• Website and ecommerce service providers
• Delivery and postal providers
• IT and technology providers
• Website analytics or marketing providers, where used
• Professional advisers where reasonably necessary
• Government authorities or other organisations where required by law

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

7. Overseas Disclosure

Some third-party service providers used to operate our website, process payments, provide technology services or provide other business services may store or process information outside Australia. This may include payment providers such as Stripe.

Because the third-party services used by a website can change over time, the specific location of information storage or processing may vary.

Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures of personal information.

8. Cookies & Website Information

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve your experience.

Cookies are small files stored on your device when you visit a website.

Third-party services used on our website, including payment services such as Stripe, may also use cookies or similar technologies for functions such as payment processing, security and fraud prevention.

You may be able to change your browser settings to refuse or restrict cookies. However, some website features may not function correctly if cookies are disabled.

9. Social Media

Hills Made Creations may use social media platforms such as Facebook and Instagram to communicate with customers and promote our products.

If you interact with us through social media, the relevant social media platform may collect and handle your personal information according to its own privacy policy.

We encourage you to review the privacy settings and policies of the social media platforms you use.

10. Direct Marketing

From time to time, Hills Made Creations may send promotional or marketing communications where you have chosen to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

We will not require you to provide unnecessary personal information simply to unsubscribe from marketing communications.

11. How We Protect Your Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

The information we hold may be stored electronically and/or in other business records.

No method of storing or transmitting information over the internet can be guaranteed to be completely secure. However, we take reasonable steps appropriate to our business to protect the information we hold.

12. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, maintain appropriate business records and meet legal or accounting requirements.

When personal information is no longer reasonably required, we may securely delete or destroy it, subject to any legal or business record-keeping requirements.

13. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact: contact@hillsmadecreations.com.au

We may need to confirm your identity before providing access to personal information.

We will respond to requests within a reasonable timeframe and in accordance with any applicable privacy requirements.

14. Complaints About Privacy

If you believe we have mishandled your personal information or have a concern about how we have handled your privacy, please contact us first.

Please provide as much information as possible about your concern so that we can investigate and respond.

We will consider and respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies to your circumstances, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our products may be purchased for children, including children's craft activities.

Our website is intended to be used by adults when purchasing products.

We do not intentionally seek to collect unnecessary personal information directly from children.

Where information relating to a child is provided to us by a parent, guardian or other adult placing an order, we will handle that information in accordance with this Privacy Policy and applicable privacy requirements.

16. Third-Party Websites

Our website may contain links to websites operated by third parties. These websites have their own privacy policies and information-handling practices.

Hills Made Creations is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy practices.

The latest version will be published on our website.

We recommend checking this page periodically for updates.

Last updated: September 2026